Refund & Return Policy
Return Policy
We will gladly return almost all items within 21 days of purchase. Returns may be subject to restocking fees to cover any credit card fees, shipping, and re-packaging.
Return Instructions
- Contact Us: The customer must call 520-315-9248 and speak to an SRP employee within 21 days of receiving the shipment (as determined by the carrier's tracking number). If the customer is within this period, they will be issued a Return Merchandise Authorization (RMA) number.
- Shipping: The customer must ship the parts to the address provided by the SRP representative and at the customer’s expense. The customer must insure the shipment for the retail value of the parts being returned. If parts are damaged in shipping back to SRP, it is up to the customer to contact their shipping company for damage reimbursement.
- Timeframe: After an RMA number is issued, the customer has 21 days to return the product to the address provided with the RMA number. If parts are not received within this time period, the RMA number is void and the parts will be returned to the customer.
- Condition: The returned parts must be in an unused, uninstalled, and undamaged condition. SRP will, at its discretion, determine whether a part meets this criterion. If returned parts are received as new, a refund will be issued.
- Shipping Charges: There are no refunds on shipping charges.
- Dealer Purchases: Parts purchased from a dealer must be returned to the dealer purchased from, subject to the same conditions as above.
Non-Returnable Items
The following items are not returnable or refundable:
- Any item purchased over 21 days.
- Special order or modified items are final sales.
- Labor, service, and activation fees are non-refundable.
- Any item that is not in its original, new, unused condition, missing parts, or damaged by anything other than shipping.
If an item was damaged during shipping, you must retain all packaging and send a photo to info@steeleracingproducts.com for a prompt UPS investigation and refund/reshipment.
Return Shipping
Please return items by shipping them back to us. Do not bring returns to races or events without prior approval. Absolutely no returns or exchanges can be accommodated by support trailers in Baja.
To ship an item back to us:
- Provide a copy of your original receipt.
- Use the original packaging or a strong, corrugated box. Pack and tape your package securely.
- Insure your package and use a traceable method such as FedEx, UPS, or insured Parcel Post. Items not received and signed for by Steele Racing Products are not our responsibility.
Damaged or Missing Parts
Parts that arrive damaged or have parts missing must be reported to SRP within 72 hours after the parts are delivered as determined by the carrier's tracking number.
- Report Damage: Take pictures of the damaged part(s), packing material, box(es), and tracking label.
- Contact Us: Call 520-355-8484 and speak to an SRP employee. They will ask you to email the pictures. Once the pictures are examined and determined to be shipping damage, SRP will issue an RMA number and shipping label to receive the damaged parts back.
- Replacement Process: Once we receive the damaged parts back, we will ship replacement parts. Alternatively, we can charge for the new part(s) to replace the damaged part(s) and ship immediately, then credit the customer back once the part(s) are received.
Liability Disclaimer
Steele Racing Products bears no responsibility for damage caused to your vehicle by the installation of SRP products. We assume no liability for damage to the vehicle or personal injury from installing/using any of our products.
Return Address
Please send all returns or exchanges to:
Steele Racing Products
2440 N Coyote Dr. Suite 130
Tucson, AZ 85745
Phone: 520-315-9248
