STEELE 10" High-Performance Brushless Puller Fan

Shipping Policy

Order Processing

• Business Hours: Steele Racing Products processes and ships orders Monday through Friday, excluding holidays.
• Same-Day Shipping: We strive to ship in-stock orders placed by 2:00 PM (MST) on the same day. Orders requiring customization or technical tuning, such as Jetcool AC systems, brake & tire blowers, and custom controller programming, may take additional time to process.
• Expedited Shipping: If you need expedited shipping, please call us. We will do our best to accommodate your request. If additional lead time is required, we will notify you by phone or email.
• Order Notes: If you need an item shipped the same day, please include notes in your order or call us to confirm.

Shipping and Delivery

• Shipping Methods: Once your items are ready for shipping, your order will ship using the shipping method selected at checkout.
• Delivery Schedule: Deliveries occur Monday through Friday following the UPS holiday schedule. For example, if Monday is a holiday and your order ships Two Day Air on Friday, your delivery date will be Wednesday.
• Holidays and Events: Please note that holidays, trade shows, and online specials can delay orders. If you have specific shipping requirements during these times, contact us to confirm details.

Restrictions

• Shipping Addresses: Steele Racing Products does not ship to unrelated businesses, hotels, or freight forwarders. If you need a shipment to one of these addresses, please contact us for assistance.

Contact Information

For any shipping-related inquiries or special requests, please contact us at:

• Phone: 520-314-9248
• Email: info@steeleracingproducts.com

Refund & Return Policy

Return Policy

We will gladly return almost all items within 21 days of purchase. Returns may be subject to restocking fees to cover any credit card fees, shipping, and re-packaging.

Return Instructions

• Contact Us: The customer must call 520-315-9248 and speak to an SRP employee within 21 days of receiving the shipment (as determined by the carrier's tracking number). If the customer is within this period, they will be issued a Return Merchandise Authorization (RMA) number.
• Shipping: The customer must ship the parts to the address provided by the SRP representative and at the customer’s expense. The customer must insure the shipment for the retail value of the parts being returned. If parts are damaged in shipping back to SRP, it is up to the customer to contact their shipping company for damage reimbursement.
• Timeframe: After an RMA number is issued, the customer has 21 days to return the product to the address provided with the RMA number. If parts are not received within this time period, the RMA number is void and the parts will be returned to the customer.
• Condition: The returned parts must be in an unused, uninstalled, and undamaged condition. SRP will, at its discretion, determine whether a part meets this criterion. If returned parts are received as new, a refund will be issued.
• Shipping Charges: There are no refunds on shipping charges.
• Dealer Purchases: Parts purchased from a dealer must be returned to the dealer purchased from, subject to the same conditions as above.

Non-Returnable Items

The following items are not returnable or refundable:

• Any item purchased over 21 days.
• Special order or modified items are final sales.
• Labor, service, and activation fees are non-refundable.
• Any item that is not in its original, new, unused condition, missing parts, or damaged by anything other than shipping.

If an item was damaged during shipping, you must retain all packaging and send a photo to info@steeleracingproducts.com for a prompt UPS investigation and refund/reshipment.

Return Shipping

Please return items by shipping them back to us. Do not bring returns to races or events without prior approval. Absolutely no returns or exchanges can be accommodated by support trailers in Baja.

To ship an item back to us:

• Provide a copy of your original receipt.
• Use the original packaging or a strong, corrugated box. Pack and tape your package securely.
• Insure your package and use a traceable method such as FedEx, UPS, or insured Parcel Post. Items not received and signed for by Steele Racing Products are not our responsibility.

Damaged or Missing Parts

Parts that arrive damaged or have parts missing must be reported to SRP within 72 hours after the parts are delivered as determined by the carrier's tracking number.

• Report Damage: Take pictures of the damaged part(s), packing material, box(es), and tracking label.
• Contact Us: Call 520-355-8484 and speak to an SRP employee. They will ask you to email the pictures. Once the pictures are examined and determined to be shipping damage, SRP will issue an RMA number and shipping label to receive the damaged parts back.
• Replacement Process: Once we receive the damaged parts back, we will ship replacement parts. Alternatively, we can charge for the new part(s) to replace the damaged part(s) and ship immediately, then credit the customer back once the part(s) are received.

Liability Disclaimer

Steele Racing Products bears no responsibility for damage caused to your vehicle by the installation of SRP products. We assume no liability for damage to the vehicle or personal injury from installing/using any of our products.

Return Address

Please send all returns or exchanges to:

Steele Racing Products
2440 N Coyote Dr. Suite 130
Tucson, AZ 85745
Phone: 520-315-9248

Secure Payment Methods

Accepted Payment Options

• Shopify Payments supports major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• Secure options like Apple Pay and Google Pay are available at checkout.
• Integration with PayPal allows for safe and convenient transactions.

Data Encryption & Compliance

• All payment data is secured using Transport Layer Security (TLS) to protect sensitive information.
  
• Shopify Payments is PCI DSS Level 1 compliant—the highest standard for payment processing security.

Fraud Prevention Tools

• Shopify Payments includes built-in tools to assess transaction risk and flag potentially fraudulent orders.
  
• Eligible Shop Pay transactions are covered by Shopify Protect, which offers chargeback protection for fraud-based disputes at no additional cost.

Privacy & Data Handling

• Shopify Payments does not store credit card information on its servers. All sensitive data is encrypted and processed securely.

Order Confirmation

• Customers receive an automated order confirmation email with purchase details after checkout.

Support & Contact

For any questions related to payment security or issues with transactions, please reach out to us:

Phone: 520-314-9248
Email: info@steeleracingproducts.com